As part of the DigiCert purchase of Symantec website security and PKI solutions in November 2017, we promised to bring those Symantec systems up to modern compliance standards, deprecate unnecessary systems and improve the customer experience. Over the past two years, we’ve been working through a major transition plan to upgrade Symantec customers to one centralized system. We’re now upgrading customers from Symantec portals and back-end systems to DigiCert CertCentral®, our award-winning system designed to make certificate management at any scale simple. This migration means you’ll get better support, faster validation, more features and functionality, and a better overall user experience.

Soon after bringing Symantec systems into our fold, we created a roadmap that ensured we could support your needs and maintain your certificate landscape with minimal disruption. After we created the preliminary roadmap, our engineering team began developing solutions to migrate Symantec accounts to CertCentral. This foundational step for moving accounts off Symantec systems and APIs ultimately allows us to start shutting down those systems.

Throughout the migration roadmap, we’re continually mindful of your business continuity needs. We’re migrating in a staged approach that allows us to target groups as soon as we have system-readiness for different customer requirements. We’re currently working with API customers to help them integrate with DigiCert systems as quickly and as smoothly as possible.

The staged approach means not all customer accounts are immediately ready to upgrade. When your account is ready, you’ll hear from your account manager or get an email invitation to activate your new CertCentral account.

Now that we’re nearly feature-ready for all customer groups to migrate, we have a line-of-sight to shut down the Symantec systems. We’ve begun the shutdown process, and we’re targeting Q3 2020 or sooner to finish all account migrations.

If you have questions about when you can upgrade, contact your account manager or DigiCert customer support. 

If you haven’t joined or watched our webinars or talked with your account manager about CertCentral, you might feel a bit daunted to move to a brand-new system. But we built CertCentral to make certificate management easy and save you time. Your new certificate management console is fast and intuitive, with a straightforward design that gets right to the point and helps you get your work done. CertCentral also supports businesses with advanced enterprise-level certificate management needs. Additionally, with a unified code and database, we greatly accelerate the time-to-market for new features and solutions to further simplify your certificate management.

As we continue our upgrade and end-of-life efforts, we will of course continue to provide periodic updates on our status.