We’ll be performing system maintenance in April 2019, necessitating a planned, controlled downtime of all certificate ordering, order checking and fulfillment services. The maintenance and downtime are targeted for several hours during a single day.

The scope of the maintenance focuses on moving key operations from our legacy data center(s) to our DigiCert data center, which requires us to bring their services down temporarily while we move them.  We will capitalize on the downtime by simultaneously upgrading software at multiple points in our infrastructure.  The combination of these activities will further improve performance and compliance while diminishing operational risk.

We intend to keep the downtime as short as possible, since it will prevent both your organization and ours from processing orders, checking orders or issuing/fulfilling certificates, across all brands and certificate types.  However, during the downtime, rest assured of our intention to keep our CRL and OCSP infrastructures online and fully functional.

As we settle the exact date and hours of the maintenance and downtime, we will provide follow-up notification and further information via a combination of emails , Partner Blog entries, newsletter articles and other means.  However, through all of these communications, we expect to maintain the knowledgebase article below as the most up-to-date source of truth and details.  We ask you to bookmark it and check back often.

If you have questions about this or wish to contact someone directly, please contact support or your account manager.